Returns & Exchanges

At FACT., we prioritize your satisfaction and offer a seamless 30-day return window for all unworn apparel and accessories in their original packaging. We aim to make your exchange process as effortless as your personal style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original box or mailer, ensuring all original tags are attached and the invoice is included.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.